UNIVERSITY OF CAPE TOWN

NEGOTIATION AND CONFLICT RESOLUTION

Presented in collaboration with leaders in online education GetSmarter.

Duration

6 weeks, excluding
orientation

Effort

7-10 hours per week,
entirely online

Learning Format

Weekly modules,
flexible learning

ON COMPLETION OF THIS COURSE, YOU’LL WALK AWAY WITH:

1

Key communication skills that will empower you to negotiate with confidence.

2

The ability to identify and resolve conflicts more effectively in your organisation.

3

A certificate of completion from the University of Cape Town, Africa’s leading university, formalising your negotiation and conflict resolution skills and knowledge.1


1Top Universities (2019).

COURSE CURRICULUM

Module 1:
Diagnosing conflict
Module 2:
Negotiation strategies for an effective deal
Module 3:
Understanding negotiation parties and dynamics
Module 4:
Ethics and relationships in negotiation
Module 5:
Choosing appropriate dispute resolution mechanisms
Module 6:
Maximising your business impact

AN ONLINE EDUCATION THAT SETS YOU APART

This UCT online short course is delivered in collaboration with online education provider GetSmarter. Join a growing community of global professionals, and benefit from the opportunity to:

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Gain verifiable and relevant competencies and earn invaluable recognition from an international selection of universities, entirely online and in your own time

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Enjoy a personalised, people-mediated online learning experience created to make you feel supported at every step

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Experience a flexible but structured approach to online education as you plan your learning around your life to meet weekly milestones

GET MORE INFORMATION

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